Important Fraud Alert: Scam texts and calls impersonating UMassFive are circulating. Do not share online banking credentials. Contact us if you receive anything suspicious. Learn more.
Newsletter 2025 V1 Article - Security Spotlight
With fraud on the rise, it can sometimes be hard to determine who you are really talking to. You can be sure you are talking to a UMassFive representative by following these tips.
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We are always here to help over the phone; by text message or email; through Online Banking Secure Messaging; or in person. Please note: UMassFive will only contact you through these channels. We will never request that you verify sensitive information like card, account, or pin number.
In contrast, a fraudulent representative might call regarding some problem with your account that you are unaware of, and ask that you confirm or provide sensitive account-specific information to rectify the problem. Or, they might create a warning popup on your computer to gain your attention. We will never contact you through third party apps. If you are ever unsure about a communication claiming to be from UMassFive, contact us as soon as possible at 413.256.5500 or come to a branch during our open hours.