Please Note: the smart ATM machines at our Northampton and Northampton VA locations are currently unavailable due to maintenance. Please consider visiting a MoneyPass ATM, or one of our offsite ATMs, for your cash withdrawal needs outside of branch business hours. Also remember that our online and mobile banking services are available for your convenience, which includes the ability to deposit checks using our mobile banking app.
Newsletter 2025 V1 Article - Security Spotlight
With fraud on the rise, it can sometimes be hard to determine who you are really talking to. You can be sure you are talking to a UMassFive representative by following these tips.
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We are always here to help over the phone; by text message or email; through Online Banking Secure Messaging; or in person. Please note: UMassFive will only contact you through these channels. We will never request that you verify sensitive information like card, account, or pin number.
In contrast, a fraudulent representative might call regarding some problem with your account that you are unaware of, and ask that you confirm or provide sensitive account-specific information to rectify the problem. Or, they might create a warning popup on your computer to gain your attention. We will never contact you through third party apps. If you are ever unsure about a communication claiming to be from UMassFive, contact us as soon as possible at 413.256.5500 or come to a branch during our open hours.