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Coming Fall 2025: Improved Digital Banking

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The speed of technological innovation has never been faster and it’s clear that our technology must match the high standards you expect from us. 

That’s why later this fall, we’ll be transforming our digital banking experience—making it easier to use, and introducing new functionality, giving you more control over your finances than ever before.

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What you can do to ensure your experience is seamless

  • Ensure automatic updates are turned on for your mobile apps, under Settings > App Store > App Updates.
  • Double check that your email address and mobile phone number are current with the Credit Union by calling our Contact Center, visiting a branch, or sending us a secure message in Online Banking.
  • Keep record of your Online Banking login User ID (this is what you type as your username to log in)
  • Keep your account numbers handy—If you've never used our Online Banking before, you will need one to verify your identity when you login to Online Banking for the first time. An easy way to do this is to save your printed statement prior to the upgrade.
     

 

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You'll see your UMassFive Mobile Banking app icon update!
Sample Statement
Account Numbers can be easily located on your statement under the Summary Of Accounts section
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Digital Banking Update FAQ's